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I'm not sure if you are refering to a specific incident or something, but when I was there, there wasn't an excessive focus on what competitors did. Now i know you don't work for blizzard anymore but can you explain why they seem so threatened by new mmos or expansions for current mmos releasing? We have gotten that message loud and clear.

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As I said we are exploring options for how to make sure you guys understand better what it is we value. If you're asking for a new feature and we are going to announce that feature in a big way in a few weeks, we aren't going to answer on social media and you may feel ignored. But there are many reasons that may not happen. It's a challenging problem to solve in the absence of an announcement from us that says 'we are making the change you suggested in the next patch.' To be clear, sometimes that is going to happen. I have been talking to players on social media for nearly two decades now and I have experienced this sentiment a lot: that you guys don't feel heard. A suggestion we hear a lot is some kind of regular state of the game blog. We are trying to figure out some other options to get our feedback to your feedback out there. We don't think the long red post on Reddit really scales well.

We need to evaluate sentiment in all regions, evaluate potential changes against work already in flight, and try and understand if we are hearing from a vocal minority or someone being the spokesperson for a whole bunch of players. There isn't a formalized process because as you can imagine the discussion itself is nuanced.

It is frustrating that we feel like our feedback never matters. What is your process at Riot for reviewing feedback? Sometimes I feel we can't get rito attention without a huge post on reddit with a bunch of stupid memes, but every once in a while, someone will post a real discussion to no avail. Originally Posted by MMO-Champion Player Feedback

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